How to keep your customers updated with your response to Covid-19

We’re all being affected massively by COVID-19. You can help your customers by updating your website and your Google My Business profile to provide helpful information. Change your operating hours if you’re closing early, or add more details to your description. If you need help do get in touch.

To update your Google My Business profile go to and follow the steps from there. Look especially at your opening hours and “posts” to publish relevant to Google Search and Google Maps.

Here are some ways to make sure your customers have the latest information about your business.

Change your business hours

If your business hours have changed, update the times when you’ll be open or closed. You can leave your standard opening hours intact but set ‘seasonal’ opening hours if you’re closing unexpectedly.

Manage your information

Explain whether or not your business operations are affected by COVID-19. You can share information about any extra precautions the business is taking, if you’re providing any extra services to the community, or whether you’re experiencing delays.

Create a post

Share more detailed and timely updates about what’s going on with your business through posts on your web site and on Google My Business. For example, add information about what products and services you have available, and link to other resources. You can continue to use posts to directly communicate with your customers on a regular basis as your situation changes.

Email & Social Media

Consider emailing customers with relevant information and posting on social media to let customers know about your business changes.

How I can help

Many of you may know me for my photographic work. But I’ve also been designing and maintaining websites for my customers for over 20 years. I’ve used most of the major website publishing platforms. If you need assistance with website maintenance or with setting up an email list for your customers do let me know how I can help.

Stay safe

John Carratt 07974 409158